Tuesday, March 12, 2002

Tue
12
Mar
2002

Nice Customer Service

Well, I've got another bad Michaels Arts & Crafts Store story. I was talking to a woman at this scrapbooking store today. She was incensed. Michaels always puts these 40% off coupons in their newspaper ads. She wanted to buy a Fiskars paper cutter with her coupon. It is normally around $40. Well, the Fiskars stuff is 25% off in this week's ad. The clerk told her that the coupon couldn't be used on sale merchandise. The woman said to just charge her the regular price and then take off the coupon amount. The clerk then informed her that she was not allowed to do that as it was not the store policy. Well, if that is true, it cost them another sale. The woman was so mad she stormed out. I wonder if it really is the policy or is it just too difficult to figure out how to get the computerized registers to disregard what the scanned price is? What a bunch of idiots. I wonder if I should add that to my list of gripes in the email I send to corporate?

I had a craving today for coffee ice cream. Out of the blue. No warning. I can't even remember the last time I ate coffee ice cream. It used to be my favorite flavor in college. It might have something to do with the old monthly visitor arriving today. Who knows? Anyway, I gave in and got some at the Diamond Shamrock close to work. Mmmmm.

I returned the clippers to PetSmart. I ended up spending more money to get a professional cordless set. These better be awesome or I'm going to be pissed. They have to charge overnight before you can use them, so I'll see how they work tomorrow.