Well, I found that chart I wanted on another web site and I emailed first to see if they actually had one in stock. The woman that emailed me back said they did, so I tried again.
I emailed the store I complained about in the last post:
Here's the response I got back today:
From: Selma Lindsay [mailto:order@selmasyarns.com]
Sent: Wednesday, August 20, 2003 11:29 AM
To: LaDonna XXXXXX
Subject: RE: Missing chart
Dear LaDonna:
We make every effort to write a note on the letter that we enclose with the charge slip. We may have missed explaining this to you. We apologize for that. We have no way of knowing that our mfg. discontinue items and they only way we know that info is by actually ordering it from the mfg. I stock a lot of the items on my web site, but not everything - there are over 20,000 items on my web site - The item that you ordered HD 6418 is out of print and the mfg. is not going to print it again.
Selma
Yeah, that made it all better. I really want to order from her again after that reply. I'm not stupid, I understand all of that about charts being discontinued, etc. I'm still pissed and that was so not a convincing apology. Maybe if you're going to have things on your website that you don't stock, you should have some sort of disclaimer. Maybe you shouldn't put things on a website that you don't stock. Maybe you should've contacted me the day I ordered (or within a couple of days) to let me know that you didn't have that item in stock instead of making me wait over two weeks to find out. Maybe you should stick to selling things in your shop and get your site off the internet. Better yet, try eBay. You're supposed to have the item in hand when you sell on there. Arrrgh!
OK, I'm calm now...
I emailed the store I complained about in the last post:
From: LaDonna XXXXXX
Sent: Monday, August 18, 2003 6:58 PM
To: .(JavaScript must be enabled to view this email address)
Subject: Missing chart
To Whom it May Concern,
I received my order today (#XXXXXX) and was highly upset that the one chart that I was really wanting (HD-6418 Sew Petite) is the one that was not included. I understand from the charge card slip that I was not charged for it; however, the lack of explanation for the missing item as well as the fact that the item is still listed on your website kind of ticks me off. Plus, I had to wait OVER two weeks for these items to arrive, only to not get the ONE chart that prompted me to order from you in the first place. Some sort of an email or a note included in the shipment as to the fact that this chart is not available for whatever reason would've been really nice. Just thought I'd let you know that I'm displeased and will not be purchasing anything again.
LaDonna XXXXXX
Sent: Monday, August 18, 2003 6:58 PM
To: .(JavaScript must be enabled to view this email address)
Subject: Missing chart
To Whom it May Concern,
I received my order today (#XXXXXX) and was highly upset that the one chart that I was really wanting (HD-6418 Sew Petite) is the one that was not included. I understand from the charge card slip that I was not charged for it; however, the lack of explanation for the missing item as well as the fact that the item is still listed on your website kind of ticks me off. Plus, I had to wait OVER two weeks for these items to arrive, only to not get the ONE chart that prompted me to order from you in the first place. Some sort of an email or a note included in the shipment as to the fact that this chart is not available for whatever reason would've been really nice. Just thought I'd let you know that I'm displeased and will not be purchasing anything again.
LaDonna XXXXXX
Here's the response I got back today:
From: Selma Lindsay [mailto:order@selmasyarns.com]
Sent: Wednesday, August 20, 2003 11:29 AM
To: LaDonna XXXXXX
Subject: RE: Missing chart
Dear LaDonna:
We make every effort to write a note on the letter that we enclose with the charge slip. We may have missed explaining this to you. We apologize for that. We have no way of knowing that our mfg. discontinue items and they only way we know that info is by actually ordering it from the mfg. I stock a lot of the items on my web site, but not everything - there are over 20,000 items on my web site - The item that you ordered HD 6418 is out of print and the mfg. is not going to print it again.
Selma
Yeah, that made it all better. I really want to order from her again after that reply. I'm not stupid, I understand all of that about charts being discontinued, etc. I'm still pissed and that was so not a convincing apology. Maybe if you're going to have things on your website that you don't stock, you should have some sort of disclaimer. Maybe you shouldn't put things on a website that you don't stock. Maybe you should've contacted me the day I ordered (or within a couple of days) to let me know that you didn't have that item in stock instead of making me wait over two weeks to find out. Maybe you should stick to selling things in your shop and get your site off the internet. Better yet, try eBay. You're supposed to have the item in hand when you sell on there. Arrrgh!
OK, I'm calm now...
Name: LaDonna
